Customer Support Channels
A Sixty–Minute Ticket Response Guarantee
Every single support request you submit to us will be dealt with within maximum 1 hour. If your trouble ticket or e–mail requires additional assistance from an admin, we’ll without delay forward it and leave a note to notify you that your case is being worked on. If you order the Managed Services package, any of the server administration services included there will be completed at a time that is convenient for you.
A Topflight Client Care Service
We’ll be online for you 24x7 to answer any queries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require help tackling server administration procedures, you can take a look at our Managed Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
We have provided our Web Hosting Control Panel with an in–depth knowledgebase, which includes elaborate explanations of its features and functions. Moreover, we have prepared exhaustive video tutorials that will further teach you how to carry out a given operation or resolve a typically experienced issue. The help articles and the video tutorials are readily reachable from every section of the Web Hosting Control Panel through the Help and Videos buttons located in the top right corner.