You'll find a lot of cloud hosting providers on the market, but most of them are resellers who have restricted resources, particularly in terms of support. A good way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you will get via this particular method of communication varies based on the provider - a few of them provide you with experienced telephone support, various others offer basic and customer support only because some matters are more time-consuming and it is easier to be resolved through a support ticket, especially when the situation has to be escalated. However, it is good to find that you can always contact your web hosting provider as there're plenty of small problems that can be taken care of easily and timely through a phone call, not mentioning that you will be able to get additional info for the services before you become a customer.
Phone Support in Cloud Hosting
Our cloud hosting
packages offer phone support fourteen hrs per day even on official holidays, so if you do not have an account yet, you will be able to call and learn more about our solutions or if we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to contact the phone number that is nearer to you. In case you are a current customer, we will help you in a timely manner with any kind of general and billing matters and with various tech matters so as to save you time and efforts - we acknowledge the fact that sometimes it's easier to speak with a live person to get things done immediately. Certainly, some situations simply cannot be resolved on the phone, so if this is the case you can take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you if you have any questions about the semi-dedicated server
plans that we provide. Whether you wish to find out more about our plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more complicated matters may require a ticket so as to give some time to our tech support team to investigate, we're able to help you with lots of technical questions on the phone as well, saving you time and efforts. As we have data centers on three continents - in the U.S.A., Great Britain and Australia, we have local phone lines in all of these countries as well. In case you're in a different country, we have a global number where you will be able to get in touch with us.