One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it boost user experience?
If you’ve ever got any queries relating to your hosting package or you experience a problem with your sites, you will need to contact the web hosting company’s client support team. It may not make a difference how swiftly they will respond when you've got an enquiry of a general nature, but an issue like a thwarted application update, for example, may result in your website becoming broken or inaccessible on the web. And the longer you wait for the support team to lend a hand, the longer the website will be down. In case you offer services or goods online, any downtime will influence your website negatively and you may lose current or prospective customers. A lot of hosting providers, primarily resellers, reply to trouble tickets and e-mails within 24 hours, but in the electronic sphere that’s far too long, since customers will scarcely ever go back to a website that isn’t functioning properly over lengthy periods of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any tech support ticket that you post or any e-mail that you send is only 1 hour, even in case you contact us during weekends and legal holidays. Whatever the essence of your inquiry or issue might be, we’ll help you out straight away and will give you the required information to fix any problem with your sites. The actual reaction time typically doesn’t surpass fifteen-twenty minutes, which suggests that you can just forget about waiting around for hours and hours on end to get an issue fixed or what’s even worse than that – waiting around a whole day only to obtain a response that more information is necessary whilst nothing is solved. We’ll assist you in an instant solely because we know just how invaluable time can be in the dynamic digital sphere. The one-hour response guarantee applies to any technical or billing enquiry that you may have with regards to our cloud plans
One-Hour Response Guarantee in Semi-dedicated Servers
Since we know just how vital it is to obtain timely support, we guarantee that you’ll never have to wait for more than 1 hour to get an answer to any trouble ticket that you open from your semi-dedicated server
Control Panel. Actually, you’ll rarely have to wait around for more than 20-30 minutes and this is valid for any question irrespective of what its nature is – technical, billing or general. Plus, our customer and technical support team will be at your service 24x7, so even in case you send a ticket during legal holidays, you will always obtain an instant reply, which will contain the answer to a query, the solution to a problem or the details needed to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never have to waste an entire day awaiting a response like you would with lots of other web hosting providers.