Live Chat Support
Find out more on the Live Chat service as well as what it includes.
A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's an efficient way to get some info about the hosting services or get some issue resolved because you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the low chance of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't need to stay on the chat constantly - you're able to do something different while the agent examines the issue involved. What's more, you're able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone rates that you will need to pay when you are calling to a different country.
Live Chat Support in Cloud Hosting
We provide a live chat support service for all of the cloud plans
that we offer and we can support you with almost everything live. If you don't have an account with us yet, we will give you more details about the packages to help you to get the most appropriate package. If you are an active customer, we are able to assist you with any general or billing issue and with plenty of common technical troubles, for instance an email address installation in a desktop email client. When you are unable to call us for some reason or you're in some country where we do not have a local telephone number, our live chat will be the best way to get in touch with us. Certainly, some matters require extra time to investigate and test, which means that you will need to open a support ticket to our technicians, still, we can save you time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is available to all of our prospective and active clients. In case you are searching for a new website hosting account, you are able to chat in real time to one of our representatives and receive more information about our semi-dedicated plans
so as to pick the optimal plan for your web sites. In case you already have an account with us, we will be able to support you in a timely manner with general, billing and 1st level techissues. Though in some instances you'll need to open a support ticket as there are situations that cannot be resolved on the live chat, we will be able to assist you with lots of common jobs, for instance setting up an e-mail account in an email client or redirecting one domain to another. In this way, you'll enjoy quick assistance and you'll save time and effort.