There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It is the easiest method of correspondence for many reasons. In case no customer service team member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy ‘n’ paste extensive pieces of information without having to worry about typos, and in case a specific issue requires more time to be fixed or a number of responses need to be exchanged, all the info will be in the very same location, so each party can always see the comments added by the other one. The downside of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use no less than 2 different admin consoles and this number might grow in case you desire to administer a couple of domain names. Plus, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket while browsing through your files or editing various account settings. The ticketing system is being monitored 24/7 by our tech support engineers and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast with some hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request information in regard to any billing or technical issue. On top of that, you can read a collection of educative articles, which will help you fix the most commonly experienced issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans, which suggests that you will not need a separate support platform to touch base with our technical support staff – you can do it on the spot in the event that you come across a challenge. Sending a new ticket requires a couple of mouse clicks and tracking down an older one is just as simple. With our smart search filter, you can swiftly find any ticket that you’ve already sent. You can send a ticket at any moment in time since our help desk support team representatives are at your service 24-7 and reply in less than 60 minutes, even though it seldom takes this much to get a response. With Hepsia, you’ll have everything in one place and you can just forget about the need to go through 2 or more platforms to fix a simple issue.