There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It is the easiest method of correspondence for many reasons. In case no customer service team member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always hit home. On top of that, you can copy ‘n’ paste extensive pieces of information without having to worry about typos, and in case a specific issue requires more time to be fixed or a number of responses need to be exchanged, all the info will be in the very same location, so each party can always see the comments added by the other one. The downside of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, so if you need to supply information or to adhere to directions, you’ll need to use no less than 2 different admin consoles and this number might grow in case you desire to administer a couple of domain names. Plus, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.