Although the hosting service provided by the different companies is virtually identical, every provider has got their own platform with its own modifications and ways to complete specific things. For this reason, an information-loaded knowledge base will be really useful both for persons with little to no previous experience and for technically skillful users who will at some point learn how certain procedures are executed, but will waste precious time in the process. The purpose of such a knowledge base is to make the hosting service quick and easy to use, saving users plenty of time and effort. The consequence is happier customers, as they can quickly find the info they’re searching for, and less work for the help desk support team members, because typically the majority of the enquiries and problems that clients have are already listed in the knowledge base. In case the articles themselves are properly written and cover more topics, you’ll be able to learn more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve bought your very first cloud hosting
account from our company or have transferred your site over to us, you’ll grow familiar with our services and our custom-created Hepsia Control Panel in no time due to the fact that we have compiled a substantial online knowledge base where you can find all the information that you will ever need – both general info in regards to the web hosting service as a whole and more specific info about the separate functions that you can use and the complications that you could experience. The articles themselves are available in two places. The whole article collection can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each Control Panel section too. You can get to know how to do de facto everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles offer thorough guidelines, so you won’t ever become confused due to an ambiguous text. Needless to say, if you confront a more specific problem and you are unable to find anything about it in our knowledge base, you can touch base with our client support staff members 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated plans
feature thorough online technical documentation where you will see info about all the functions that our created-developed Hepsia hosting Control Panel comes with, as well as solutions to various questions and challenges that you could chance upon. All user guides contain step-by-step descriptions, which goes to say that you will not have to worry about overlooking something if you’re planning to export a database, for instance. The troubleshooting articles cover a variety of different likely reasons for certain issues and the solution for each of them, so if you’re not able to send email messages even though you have the right SMTP server settings, for instance, you can swiftly see what the reason might be and correct the issue with a few clicks of the mouse in your mail client. As the Hepsia Control Panel has quite a lot of features, you’ll be able to find related articles in every single section. If you prefer to browse all help articles, click on the Help link, which is located in the top right-hand corner of the screen.