24/7 Customer Support
Why is the provision of a competent customer support service essential on today?s Internet hosting market? Which are the regular customer support channels?
Being able to communicate with your cloud hosting provider when you have any type of questions or experience any troubles is really important and how fast they'll answer and take action is essential, particularly if your site is business-oriented, as longer downtime often means losing potential clients. The support options are usually one way to recognize genuine providers from resellers. The second generally reply just to emails or support tickets and you will need to wait for a whole day or longer in order to get a reply. When the issue calls for several replies, you'll end up losing several days so as to have a simple problem fixed. Using the services of a genuine and reputable web hosting supplier, you will be able to connect with the support at any time and receive an instant reply no matter what the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting
packages are twenty-four-seven, therefore you can forget about waiting for a few days to get assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail message. In case you already have an account, you can open a support ticket on top of the other three options for communication. You can pick the most appropriate way to contact us based on where you are or what device you use. We're able to assist you for more or less any hosting-related question that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you'll be able to reap the benefits of our 24/7 technical support services even on official holidays. All of your web sites will be available all of the time and so will we. With a number of contact options, you'll be able to choose the easiest approach to get in touch with us and find out about our solutions if you don't have an account yet, or request support if you're already our customer. You are able to give us a call, start a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time guarantee, even though it rarely takes more than 20 min to get assistance no matter the complexity of the trouble. Using our customer and tech support services, we are there for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
If you obtain a VPS server
through our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the USA, the United Kingdom and Australia plus a live chat service. If you are a current customer and you want help with a technical issue that requires additional time to investigate or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an e-mail and we'll take care of the trouble and send you a reply within the hour. The response time is warranted 24/7, which includes holidays and weekends, but for the majority of problems it takes a maximum of 30 minutes to get assistance. The support service covers your VPS plus all the pre-installed software it includes, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time warranty, you will enjoy prompt support when you obtain a dedicated server
from our company. Our customer and technical support teams are available 24/7/365, as a result every time you open a ticket from your billing account or you send an email about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires longer time to be solved or in case it should be forwarded to our administrators, since it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.